Privacy Policy

Dacxi will value your privacy and strive to protect your personal information. The term “personal information” refers to any information from which your identity could be reasonably ascertained. Dacxi will only collect and use your personal information in accordance with this privacy policy and the terms of your agreement with Dacxi. If you need further information, please contact support@dacxi.com.

The personal information we collect enables us to deal with your inquiries, open and operate an account or to generally provide you with our products and services and comply with laws and regulations. We may need to and/or may be required to record, hold, use, disclose and store the following information :

  • Personal information used to establish your identity and background.
  • Personal information provided when you apply for any of our products and services.

Dacxi obtains personal information in various ways :

  • When you register an account with Dacxi through the website.
  • Through the information provided by you when using our products or services.
  • Through the information provided by you when taking part in customer surveys, competitions and promotions.
  • We analyse information based on your transactions. Dacxi also analyses the payments which are made to/from your account.
  • We monitor calls, e-mails and letters when you call our help desk or send queries.
  • We may collect data and information from third parties like credit reference agencies or regulatory and enforcement agencies or from other sources for which you have given consent to disclose information relating to you and/or where information is not otherwise restricted.

Personal information is used for the following purposes :

  • To verify your account in accordance with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
  • To assess your application for our products and services.
  • To manage and maintain your account with us.
  • To better manage our business and your relationship with us.
  • To improve our products and services and to develop new products and services.
  • To notify you about benefits and changes to the features of products and services.
  • To administer offers, competitions and promotions.
  • To respond to your enquiries and complaints and to generally resolve disputes.
  • To update, consolidate and improve the accuracy of our records.
  • To produce data, reports and statistics, which have been anonymous or aggregated in a manner that does not identify you as an individual.
  • To conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us.
  • To meet the disclosure requirements of any law binding on Dacxi.
  • For audit, compliance and risk management purposes.
  • To assess financial and insurance risks.
  • To conduct anti-money laundering checks, for crime detection, prevention and prosecution.
  • For any other purpose that is required or permitted by any law, or relevant regulatory authorities.

Please be assured that we will ask for your consent before using your personal information for a purpose other than those set out in this Privacy Policy and in the terms in your agreements with Dacxi.

Disclosure of Personal Information:

To comply with legal and regulatory requirements we may be required to disclose information about you and/or your account details to the following third parties:

    • Organizations and companies that act as our agents, affiliates and/or professional advisors.
    • Organizations and companies that assist us in processing or otherwise fulfilling transactions that have been requested.
    • Law enforcement, regulatory and government agencies.
    • Customer advisors who are authorized only by you.
    • Any other person notified by you as authorized to give instruction or to use the accounts, facilities, products or services on your behalf.

The aforementioned third parties may in some instances be located outside the country.

Otherwise we will treat your personal information as confidential and private and will not disclose your information to anyone outside Dacxi.

We may share your personal information in circumstances such as :

  • Where you have given permission.
  • Where we are required or permitted to do so by law.
  • Where required or authorized by any order of court or tribunal with jurisdiction over Dacxi.
  • Where we may transfer rights and obligation pursuant to our agreement with you.
  • Where we are required to meet our obligations to any relevant regulatory authority.

Security on Customer Personal Information:

Dacxi places the greatest importance in providing strict security measures to protect your personal information. Dacxi will review and implement up to date technical and organizational security measures when processing your personal information. Employees of Dacxi are trained to handle your personal information securely and with utmost respect, failing which they may be subject to disciplinary action.

Retention of Personal Information:

Dacxi will retain information in compliance with this privacy policy and the terms and conditions of your agreement with Dacxi for the duration of your relationship with us, and afterwards for such period as may be necessary to protect the interests of Dacxi and its customers, and as required by Dacxi’s relevant policies, and as required by the law.

Incomplete Personal Information:

It is mandatory to provide your personal information to us in order for us to process your application for our products or services. If you decline to provide this information, we may not be able to process the application or request, or provide you with Dacxi products or services.

Accessing and Updating Personal Information:

You have a right to access your personal information. Please contact Dacxi customer support to do this. Dacxi will take steps to verify your identity before fulfilling the request.

In the case of changes to your customer data or where it has not been updated, you will need to contact Dacxi support to update your personal information. Dacxi may use its discretion in allowing the corrections requested and/or may require further documentary evidence of the new information to avoid fraud and inaccuracy.

Revisions to this Privacy Policy:

This privacy policy may be revised from time to time. If there are any material changes, Dacxi will notify you by e-mail communication or posting of a notice.

Contacting Dacxi in Relation to Personal Information:

If you have any query in relation to this privacy policy or how Dacxi handles your personal information, kindly contact support@dacxi.com.